In the event the Goods do not satisfy all or any statutory consumer guarantees under the Australian Consumer Law, we will provide you with a replacement of the Goods, an exchange of the Goods or a refund of the Price in accordance with the Australian Consumer Law.

We will only accept an exchange of the Goods or refund of the price if you change your mind, where (due to hygiene reasons):

(a) you contact us at hairextensionqueenaus@outlook.com and we approve the exchange; and

(b) we receive the Goods within 14 days of the date you purchased the Goods

(c) the Goods are unopened, unused and not tampered with.

If a refund of the Price or exchange of the Goods is made, you will bear any postage costs to return the Goods to us.
All or any return of the Goods by you, whether for a refund or exchange, must be accompanied by a copy of the invoice provided by us to you at the time of purchase of the Goods.
All refunds of the Price approved by us and in accordance with these Terms, will be made via the original payment method used by you less the original shipping charges. For the avoidance of doubt, we will not issue refunds to a different credit card or debit card other than the credit card or debit card used to purchase the Goods.

If a refund of the Price is made, you will receive a refund for the Price less:

(a) 8.5% of the price paid for the Goods plus $00.30, for Goods purchased with Afterpay; or

(b) 6% of the price paid for the Goods plus $00.15, for Goods purchased with Zip Pay; or

(c) 2.9% of the price paid for the Goods plus $00.30, for Goods purchased with Mastercard or Visa.