AUSTRALIAN CUSTOMERS

• EXPRESS AUSTRALIA POST
• SIGN ON DELIVERY
• SHIPPING CALCULATED AT CHECK-OUT

Your products will be sent via Express Post (1-3 business days) and you will be provided with a tracking number for your reference, you will required to sign on delivery.

Most metro areas of Australia will receive their order next business day.
Rural/ Remote areas of AUS can expect an additional 1-3 business days.

INTERNATIONAL CUSTOMERS
Your products will be sent via international Airmail Service (10-14 business days).

ITEM NOT IN STOCK
****PLEASE NOTE****

• CUSTOM ORDERS are 6 working days this is an estimated delivery time for us to receive hair which In some cases delivery may take longer than stated due to security and customs clearance. This is out of our control. As soon as we receive custom order it will be sent same day and you will be notified with tracking number via text message.
• All Australia post tracking updates are FINAL and any missing item will have to be investigated by your
• local post office or Australia post.
• We dispatch orders made before 1pm (GMT) on the same working day once payment is received in full. (weekends, public holidays and bank holidays are not considered as a working day).
• Orders placed after 1PM (GMT)  pm will normally be posted on the next working day.

**** PLEASE NOTE****
WE WILL NOT DISPATCH ORDERS PAID BY BANK TRANSFERS UNTIL PAYMENT HAS CLEARED

• Any orders made on weekends, public holidays or bank holidays will be dispatched on the next working day.
• You must provide your MOBILE NUMBER (for your order confirmation) and for any communication if necessary.
• You will be notified via TEXT MESSAGE to notify you that your order has been dispatched along with your tracking number information.
• ADDRESS MUST BE IN FULL & CORRECT
• We will not be held responsible for lost items during shipment due to incorrect postal address details.
• Please advise us change of address or contact details so we can update your account.